Reservation Policies
Rates displayed on our website are valid at the date of booking inquiry and may change without notice. We guarantee published rates only once we receive full payment. All reservations are subject to availability, and we issue confirmation numbers only after receiving full payment.
When making a reservation, you must provide written or verbal authorization to charge your credit card. By authorizing this charge, you agree to our Reservation and Payment Policies, Cancellation Policies, and Disclaimer. Changes to reservations are based on availability and may require price adjustments.
You can make reservations up to one day before your arrival, but please note that our cancellation policies will apply.
Please print your reservation voucher and present it upon check-in.
Cancellation and Reservation Policies (Applicable to all services)
- To learn about our refund and cancellation policies, click here.
Payment Policies
- We accept various credit cards through PayPal (VISA, MasterCard, American Express, Discover, Bank of America, etc.).
- Your reservation will be charged in full to your credit card upon receipt of payment.
- All charges will be processed in USD or MXN depending on the language of the site being managed.
General Information
GTCM Travel Agency offers private transportation services from Cancun Airport to various destinations. Our vehicles, including VW Transporter vans, sedans and luxury SUVs such as the Suburban or similar models such as the Ford Expedition, are licensed and insured to ensure passenger safety.
We provide transportation to the ferry terminals for guests traveling to Cozumel and Isla Mujeres, but we do not operate on the islands.
Child seats are available upon request at no additional cost, subject to availability.
Additional Charges and Fees
Damage to the interior or exterior of the vehicle caused by passengers will incur fees as follows:
- 20 USD – Minor spills inside the vehicle.
- $40 – Significant messes or need for exterior cleaning.
- $80 – Large spills inside the vehicle that require deep cleaning.
- 150 USD – Serious damage to the interior or exterior of the vehicle.
If you require an open hour service or a shop stop, each additional hour is billed at $44 for the private service, $55 for the luxury service, and $125 for the premium service.
Limitations of Liability
GTCM Travel Agency assumes no responsibility for problems arising from third party services or circumstances beyond our control, such as mechanical failures, weather conditions or government actions. Any complaints about our services must be submitted in writing within 30 days of travel.
Lost Objects
We are not responsible for personal items left in the vehicle. If we find any lost items and you are still in the area, delivery charges will apply. Items can be shipped internationally at your expense. Unclaimed items will be held for up to 30 days before being disposed of.
By booking with GTCM Travel Agency, you agree to all of the policies listed above.
GTCM Travel Agency
Email:reservation@gtcmtravel.com
WhatsApp: +52 998 769 2164
